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Update on the Applications Outage    
This topic is assigned to Victor Robu

Dec 20, 2016 03:17 PM
Hello,

can you please update on your recent Applications outage/hard drives failure?

I am still missing apps in my account.

Thanks.


Dec 20, 2016 10:21 PM
Hello Micheal,

Thank you for contacting us.

Our data center is still recovering the information from crashed drives.

As soon as they will finish we will start the restoring process.

I hope you will find this information helpful.

Best regards,
Victor
I am missing a few apps that were created after April 16 - If I create a new app on the builder, is there a way to link that to the app currently n the store that is missing on the server. I desperately need to edit that app..
yes... I know this answer.. I just did it. You create a new app and list it as an update.. simple as that..


Dec 23, 2016 07:17 AM
Victor, could you please provide a status update on the restoration progress of the crashed hard drives?



Dec 23, 2016 12:34 PM
Not only the apps got erased from my account, but also the binaries ("builds") are not being delivered to my email as before.

Why can't I receive my binaries? Is this problem part of your restoration process?


Dec 26, 2016 11:31 AM
Hello Victor, could you please provide a status update on the restoration progress of the crashed hard drives?


Dec 27, 2016 01:02 PM
Victor, 

This is urgent! I'm missing an App that I most recently built and had an "APK Delivered" status. No build app in my email inbox and now, my App is completely disappeared. Please, someone update me ASAP, so I can inform my client about our agreement for an App publishing deadline. 

I need the build zip file to upload to the google play store AND, I need the app to be restored to my dashboard. 

Thank you, 

Glenn










Dec 27, 2016 01:16 PM
its the same thing  for alllll WL  of SC 


Dec 28, 2016 12:26 AM
Hello,

As I was informed temporary missing of the apps was caused by a library conflict due to a system update pushed by OS Nexus team to QuataStor servers.

The app's are already back again.

We expect to hear from data recovery company in the next few days an update about recovery process.

I hope you will find this information helpful.

Best regards,
Victor


Dec 28, 2016 06:23 AM
Hi Victor,

Thanks for the update.  Many of us are deeply concerned about the situation so we appreciate any news.
Please keep us updated with all developments.

Kind regards,

John


Dec 28, 2016 08:07 AM
Victor, why are you misleading us?
The apps ARE NOT BACK!
Half of them are gone, the other half are useless, as they are old versions from a year ago.


Jan 08, 2017 09:36 AM
any updates on when all apps will in fact be restored to my account? Still missing some as of Jan 8 2017

also, submitted apps and have not received the email that says its been submitted? How do i know status???


Thank you


Jan 09, 2017 05:41 AM
I cant believe the poor service from you guys, no updates to support tickets, a simple acknowledgement would have been nice,  basically you have left us to take all the flak without any support


Jan 29, 2017 08:17 PM
Dayum! This is really j/f*cked up! So not only do I lose my apps I no longer have a way to connect to them from within the Google or Apple stores? Has any documentation been formed to guide us on how to recover? Anyone going the extra mile to help us out or we left to try and rebuild from scratch? 


Jan 30, 2017 05:08 PM
Here is a video showing you how to recover your apps from a Android .apk file.
youtube.com/watch?v=Z-SxjMcbxBw

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