95% notification never reaches to users    
This topic is assigned to Vick

Jun 03, 2019 03:37 PM
Hi,
There are devices almost all that don't allow an app run in background soon, someone minimize or close the app. Due to this notification sent by SC never reaches to users, which is a major setback, Apps that gets updated frequently can't notify most of the users. Do you have any feature to overcome this issue. I know there is no fault of SC, but its user Devices that don't allow them to receive notification. Is there any way our app can be forced to run in background. so that users can receive notifications.

I think many users here will agree with me...let see what SC has to say..:)
I think there should be someone trigger at run at specified time, automatically..from within installed app.


--Admin--
Jun 04, 2019 07:49 AM
Hello,

Thank you for contacting us.

In order to verify this function you need to have a live application, for testing purposes an adhoc, or an instant build installed.

In your account we were unable to find any active subscriptions nor apps.

The notifications must be received even if the app is closed.

Same applies for iOS and Android.

Consider to open a support ticket on this case, so we'll investigate. In this ticket please do specify the User and App ID which you refer to.

Best regards,
Vick
SC Team

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