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feedback forms    
This topic is assigned to Victor Robu

Nov 03, 2017 10:17 PM
Hi, 

I am a white label client of Appsmoment and i seem to have issues with the feedback forms. Emails do not arrive on the target email address.. i have tried to make new form and also tried different email addresses but it's not received. 

The succes message is shown after sending.. but just nothing in the given email boxes... is there an issue with the forms at this moment?


Nov 05, 2017 03:39 PM
Hi Marcel,

I have pointed this out to Appsmoment ages ago. Nothing has happened, This appeared to become a problem at the same time as there was some sort of DNS change in August. You may be waiting indefintly for a solution so I would suggest making your own form. You could do it for free on something like www.123contactform.com or similar. Pop the code into a blank html page. I hope that helps resolve your issue.


Nov 05, 2017 09:15 PM
I can confirm this - I have the same issue, feedback forms are not sending e-mails or e-mails are not arriving at target e-mails.... Please fix this :(

I am no pro but I don't think Appsmoment has anything to do with this issue therefore there is nothing they can do to fix it... SC is the one who can do anything about it so I hope they will fix it as soon as possible... it all worked great the last time I checked so I am quite surprised to see it not working :(


Nov 06, 2017 03:04 PM
Can I kindly ask Admins to confirm that they have seen this issue, I don't need an ETA, I just need to know that they are aware of the issue :\


Nov 07, 2017 04:51 PM
Hello,

We are aware about this issue.

More exactly it's not an issue but an overloaded queue list.

Some emails were set for retry, even it the server or target email were missing.

Well, we improved a bit our Mailing System and now looking forward through our logs report to see if any further issues appear.

*SC Support Team recommend using a reliable SMTP Mail Server.

Let me know if any questions appear.

Best regards,
Victor
SC Team


Nov 07, 2017 06:03 PM
Thank you Victor for the info, so we can expect for things to go back to normal and the feedback form will work again soon?


Nov 08, 2017 08:59 AM
Thanks, Victor.

I used to get 5-10 emails everyday from the forms in my apps.

They stopped completely on 20 August.

I have had none since.

Doesn't the date coincide with come work or changes that SC made?  I'm with appsmoment.





Nov 10, 2017 09:35 AM
I've noticed that I have now started to receive some forms from my apps, like I used to do.

Thank you to whoever sorted this out :)




Nov 10, 2017 07:36 PM
Yes, it does work :) God bless :)

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