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Loyalty Page - Tutorial and Features    
This topic is assigned to Victor Robu

Aug 20, 2012 08:56 AM

Loyalty Page Type

Loyalty Page represents a feature that allows you to reward customers for making purchases from the same vendor or company. Loyalty programs may offer prizes, reward points, future discounts and other incentives designed to keep customers. Set up one or many items eligible for loyalty program page. You set the rules to products that you make eligible, in terms of how many stamps the customer must reach before being rewarded.


Add a Loyalty page type from the Application Dashboard using "+" Add Button. Set the page identifier and begin editing the page.


Edit Loyalty Page

Below you can find the explanation of each item available in the edit mode for Loyalty page type.



1

Target Email

Set a valid e-mail address to receive information who used your loyalty page

2

Loyalty Name

Set the Loyalty Program Name


3

Coupon image

Upload the coupon image from Resource Manager or Personal Gallery

4

Secret code

Set up a secret code for the Loyalty, the vendor will introduce the secret code to provide the customer with a stamp

5

Stamp count

Set a number of stamps frames you want to display on the page

6

Stamp image

Upload an image that will be displayed once the client get a stamp

7

Stamp place image

Set an image of the frame where the stamp should be placed


8

Can be used again

Check the box if the program can be used several times. If this checkbox is unmarked, then the user will be able to use the program only once.

9

Loyalty description

Provide a short description about you Loyalty Program


10

Email message

You will receive e-mails with the default message set in the frame. This is a great way to track the page's usability.


How does it work

The user clicks on "Get Stamp" button from device, then he hands the device to the vendor who will stamp the secret code of the Loyalty Program.


                           The user clicks on "Get Stamp"     The vendor enters the secret 

                                                                                                      code


 

                           The stamp is placed after the       The loyalty card is shown when

                                 secret code is entered                     all stamps are placed



Aug 20, 2012 10:24 PM
I think the Secret code can be messy; what happen if the shop keeping drop my phone, what happen if the customer sees the code, what if the code is misused by the employee......So, can we have a choice of scanning the QR code with the scanner button on the same page as the loyalty program ?


Aug 21, 2012 04:18 AM
Hi Jimmy,


It is not really necessary to hand the device to the vendor (if you are afraid he/she will drop it). You can ask the code from the vendor and introduce it by yourself.
Unfortunately, at the moment there is no QR code option in the Loyalty Page feature on SeattleClouds, but we will keep in mind your feedback.

Thank You.
  
Thank you Victor.
If you do "ask for code" , the code will no longer be a secret. And customer can "stamp " the rest stamps. Then it will not be a "Loyalty" program, correct ?

Since SC does a wonderful job non-code App platform, it beats the rest hands down, but for this (important) feature, it just not the best solution for the user. To maintain developers like us to make make Apps for SMC, it will be pity to looks else where because of this. PLEASE consider it serious.

Thank You for you feedback. We are taking this into consideration and we will let you if we have any solutions.


Sep 13, 2012 02:51 PM
Another vote for QR code scanning. Having to enter a code is clunky and inelegant regardless of who enters it. And I personally wouldn't want to hand my phone over to someone.


Sep 13, 2012 05:01 PM
Can you make it so each stamp needs a different special code?

So there are 5 different codes and then you get the reward? That way I can use it as a loyalty program but online. I am thinking of emailing the code to the customer to enter themselves.
Thanks
Scott


Sep 14, 2012 04:10 AM
Hi Scott,


We may develop this as a custom work feature. Please open a support ticket regarding this for further discussions.

regards,
SeattleClouds customer support team.


Nov 18, 2012 11:34 AM
Yes Scott and Jimmy's suggestions are both important. The loyalty card system either needs to use a unique code for each stamp or incorporate a QR scanner.

Using unique codes for each stamp would be the easiest to implement but wouldn't stop customers from sharing the codes.

Incorporating a QR scanner would be better. The shop keeps possession on the QR code and only allows the customer to scan it at the time of the purchase. Same QR code could be used for each scan.




Nov 19, 2012 06:01 AM
You know I have also thought about this issue, I think the idea of handing your phone or device to the cashier, (usually making minimum wage) would be a great way to loose a customer, No, I cant see that working at all,

    I think most customers would say "Forget it" Its not worth the hassle.

In order for Loyalty programs to work it needs to be easy to do otherwise most people are not going to "bother with it at all" It would be cool if there were a way to tie it all up into a nice red bow tie, but that's not happening here.

I am definitely interested in providing this to my customers, but I just do not see this working, I would say that its certainly interesting but it not well thought out.

(its likely because most retail locations, have this kind of consumer experience and programmers do not)




Nov 19, 2012 08:14 AM
Andrew,
Tiffany

Thank you for your feedback. We will take into consideration your ideas and points of view.

best regards,
Victor. 
Hello good day

�� seals customer loyalty can put different images on each stamp and qr can be scanned and each code qr fence to a different image
Is there any way to include it?
a greeting
John


Feb 11, 2013 03:01 AM
Victor,
Any update on this?!?
Thanks thanks!!


Feb 18, 2013 04:49 PM
Victor,

I'm with the rest. QR-Code based loyalty programs are the future of the hospitality/retail industry etc. and are a MUST for any innovative marketing. The sooner a QR-Code (not secret question) scan can give the client a loyalty stamp, the absolute better.

We appreciate everything you guys give us but this is really an essential feature that I've noted other app-development websites are already offering.

Thanks.


Feb 19, 2013 11:32 AM
Jimmy,
James,


At the moment I have no updates on this. But you may use the Coupon Page http://seattleclouds.com/coupon-page-type-tutorial which is is very similar to the Loyalty Page and gives users the possibility to Scan a QR Code to unlock a coupon.

best regards 


Mar 18, 2013 02:52 PM
How about using the "Bump Ticket page" method to stamp the loyalty card?

Just only the customer and the seller bumps their phones together, and the card is stamped?


Oct 17, 2013 04:16 PM
I see that the first post for this was over a year ago and there has still been no change. The requests should not only be "taking this into consideration", but actually added as a feature.

People pay quite a bit of money for their smartphones and I for one wouldn't want to hand over my phone only to have it dropped but some clunky cashier and the solution of having the cashier simply tell you the code so that you can enter it is useless because now the code is up for grabs and customers will simply tell their friends what the code is to get their free "whatever".

The features you guys have are pretty cool, but you have to keep moving forward with your innovation and all of the solutions that other users have posted are exactly that, new and improved innovations......"improved" being the key word.

We are out here in the real world using your services so it's very easy for us to identify a possible problem and then come up with a solution to that problem, however unless you listen and act upon our suggestions, it's only a matter of time till another similar company comes along with more features geared towards OUR needs, that you'll quickly see your customer base jump ship for the NEW AND IMPROVED app development system. It's all about flexibility for us as developers, because without it, we seek alternative sources to accomplish what we need.

SUGGESTIONS ALREADY POSTED

1. The ability to scan a qr code rather than enter a secret passcode - this is a no brainer.

2. Individual codes for each stamp - another no brainer for both the secret passcode and the QR codes.

3. "How about using the "Bump Ticket page" method to stamp the loyalty card?" this would be a cool feature to add as well.

4. It would also be nice to be able to set different QR codes for each stamp (as said in number 2)...as an example (and what I need it for and I won't be the only one), a guest walks through a museum and is instructed to scan the QR code for each exhibit, once they have scanned all the exhibits then the loyalty discount is unlocked. You would want each QR code to be different so that the user didn't just scan the same exhibit multiple times to unlock the discount. You could even take the concept a step further and make it so that you can set how many times an individual QR code needs to be scanned.....again, flexibility.


These user requested features should ALL have passed the "consideration" stage and should really have been implemented months ago after the 5th or 6th user popped in to agree on the need.

Maybe if you were to tell us what we need to do as paying customers to ensure that our ideas are taken seriously and not just swept under the rug, then we would already have had these much needed upgrades incorporated into the workflow. Maybe a "Feature Request" voting page? I for one would use it.


Feb 11, 2014 05:11 AM
i agree with suggestions above:

1. The ability to scan a qr code rather than enter a secret passcode - this is a no brainer.

2. Individual codes for each stamp - another no brainer for both the secret passcode and the QR codes.

3. "How about using the "Bump Ticket page" method to stamp the loyalty card?" this would be a cool feature to add as well.

thanks paul


Feb 22, 2014 11:06 AM
Does anyone know what the "Target Email" is used for?!?

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